Frequently Asked Questions

Want to receive your order before December 24th? Be sure to place your order by these dates:

Domestic Standard (US) – December 7th
Domestic Express (US) – December 11th

International Standard – November 30th
International Express – December 4th

Please note: For updates on tracking or the status of your order, we recommend checking directly with the carrier. While we do our best to ensure your order arrives within the specified time frame, please keep in mind that carriers may experience delays. We appreciate your understanding!

Looking for the perfect gift? Check out our Holiday Gift Guide here for our holiday sets and gift suggestions! We’re so sorry, but we don’t offer gift wrapping or gift receipts at this time.

Also, if you're looking for something flexible, we offer e-gift cards in values of $30, $60, $90, and $120 for US customers. You can find them on our shop collections page! (US only)

Please allow 3-5 business days to process your order before it ships. We ship Monday through Friday, excluding US holidays. Once your order has shipped, delivery times depend on your region and the shipping method you selected at checkout.

For updates on your package after it ships, we recommend checking the carrier’s website (DHL, UPS, or FedEx) for tracking info.

Once your order has shipped, the carrier (DHL/UPS/FedEx) will handle the delivery. While we aim for timely delivery, please note that shipping times are estimates and can be affected by delays on the carrier’s end. An order shipped via standard shipping will only be considered lost if it's been in transit for 30 days.

We’re so sorry for the delay! For more details on your order, you can click the small carrier link on the right side of the OmniParcel tracking page.

Once your package ships, the carrier (DHL, UPS, or FedEx) takes over delivery. If you need more information on tracking or the status of your order, we recommend checking directly with the carrier. While we aim to stick to the estimated delivery window, please note that delays can happen on the carrier’s end. Orders shipped with standard shipping will only be considered lost if they’ve been in transit for 30 days.

We want you to love your VIOLETTE_FR products! If you need to return something, we can only accept returns for products that are unopened and unused within 30 days of receipt. We also accept returns if the product is damaged or incomplete. Please note, merchandise is non-refundable if it doesn't meet these conditions.

Returns are currently only eligible for US customers, and we’re unable to offer exchanges at this time. If your return is approved, we’ll issue a refund to your original payment method.

Once an order is placed, we're unable to make changes to the items in it.

If you need to update your address or cancel your order, please email us at avecamour@violettefr.com within one hour of placing your order. We’ll do our best to accommodate your request! Just a heads-up, if your order is already processed or if it’s outside our business hours, we can’t always guarantee we’ll be able to make the change.

Please allow for 3-5 business days to process your order before it ships. Orders are shipped Monday-Friday excluding US holidays.

Shipping times vary based on your region and shipping method selected at checkout. For more information about the whereabouts of your package after it ships, please visit the carrier website.

You will receive an email with tracking information once the product has shipped.

We are so sorry for the delay. Thank you for your support! Our small team is processing and catching up on orders as quickly as we can.

For international orders, our carriers are experiencing additional significant delays.

Please refer to your confirmation email to track the status of your order. If you have any issues please email us at avecamour@violettefr.com.

If you have an account with us, please log in to your account and check the order status there. If you do not have an account with us (you should create one!), please refer to the email you received when you placed your order (sometimes it can be in your spam folder!)

If you are still having difficulty, please contact us directly at avecamour@violettefr.com and we’ll be happy to assist you.

You should have received a confirmation email after you purchased your order. If you do not see it, we recommend checking your spam folder!

We currently ship to the US, Canada, and select countries in Europe.

At this time, our orders are shipped from the United States. Duties and taxes are included at checkout. For a full list of shipping information for European countries, please refer below to the section What are shipping times and costs?

We will extend our distribution to additional countries in the near future! Stay tuned and let us know where you would like to see us go next by signing up here.

Sorry that you have not heard from us yet! Our response to your email may have gone to your spam or junk folder. If you do not see a response from us please reach out to avecamour@violettefr.com.

We are unable to edit items in your order once you have purchased the products.

To edit your address or cancel your order, please email avecamour@violettefr.com within one hour of placing your order. Our team will do their best to make any requested changes. Please note we are unable to guarantee that changes can be made if the order has already been processed or if the request was made outside of business hours.

VIOLETTE_FR products are available on violettefr.com shipping to select countries. Select products are available at retail locations below. Please consult our retail partners for any inquiries regarding purchases you made with them:

Oh My Cream! locations in the United Kingdom, France, and Belgium found here (excluding some shades and product collaborations).

Le Bon Marché in Paris, France found here (excluding some color shades and product collaborations).

MECCA locations in Australia and New Zealand found here (excluding Sérum Superlatif and product collaborations).

French Pharmacies (Boum-Boum Milk, C'est la Cream and Frange Puff only):
1. Pharmacie Dauphine, 57 rue Dauphine, 75006 Paris
2. Pharmacie Européenne de la Place de Clichy, 9 place de Clichy, 75009 Paris
3. Pharmacie Notre Dame, 79 Cr Pierre Puget, 13006 Marseille

We currently ship to the following countries and offer both Standard and Express Shipping (DHL):

DHL manages delivery once the package has shipped. For additional information about tracking or the location of your order, please check with the carrier. The order will likely be delivered in the shipping time window listed below but this is not guaranteed as DHL may experience delays. An order shipped with standard shipping will not be considered lost until it is in transit for 30 days.

Our orders are currently shipped from the United States. Duties and taxes are included at checkout.

Stay tuned and let us know where you would like to see us go next!

Please allow 3-5 business days for your order to ship from our facility. Orders are shipped Monday-Friday excluding holidays.

Shipping times provide a delivery date range. The order will likely be delivered in this window but this is not guaranteed as DHL may experience delays.

Please email us at avecamour@violettefr.com and we will let you know if an update is possible.

If you have an account with us, please log in to your account and check the order status for details on tracking. If you do not have an account with us, please refer to the confirmation email of your order shipment (sometimes it can be in your spam folder!), which includes a tracking number.

If you’re having a difficult time finding the status, please contact us directly at avecamour@violettefr.com and we’ll be happy to assist you.

We recommend contacting the carrier delivering your package as sometimes they can give more information about the delay. If they are unable to help please contact us at avecamour@violettefr.com!

Please refer back to the shipping confirmation email that you received after placing your order which includes a tracking number for your order. For more detailed tracking information, we recommend checking in with your local carrier. Please note, an order shipped with standard shipping will not be considered lost until it is in transit for 30 days.

If the order is marked as delivered in the tracking system, please check the surroundings of your location or building. If the package remains not found, we are sorry for the inconvenience and please contact our customer service at avecamour@violettefr.com.

We currently ship to APO and Military addresses. If there is a challenge with orders going to your address, you will be notified by our team.

At this time, we are unable to ship to PO Boxes. We are sorry for the inconvenience!

We cannot ship to freight forwarding addresses as we are unable to ship to regions where we are unregulated.

If we do not ship to your region, let us know where you would like to see us go next!

We only accept returns for products that have not been opened and have not been used within 30 days of receipt of the product, or if the product is damaged or incomplete. Merchandise is non-refundable.

At this time, we only accept returns for US customers.

For returns, please reach out to avecamour@violettefr.com.

Our retail partners manage returns for items purchased at their locations. Please consult the respective retail partner, if you would like to return an item purchased with them.

At this time we do not currently offer exchanges.

We apologize as it is certainly not the experience we want you to have with VIOLETTE_FR. Contact us at avecamour@violettefr.com and we will address the issue directly. Please include pictures of the product (damaged or wrongly delivered) in your email so we can resolve the issue as efficiently as possible.

Our retail partners manage items purchased at their locations. Please consult the respective retail partner, if you have a challenge with a product purchased from their store.

Please note that our products expire 12 months after opening. Serums expire 24 months after opening.

We accept all standard credit cards (Visa, Mastercard, American Express). You can also checkout with Amazon Pay, Shop Pay, and Apple Pay (mobile only).

For US customers we also offer ShopPay Installments.

All transactions made on our website are extremely secure. Our store's content is encrypted and we are PCI compliant to protect personal data and payment information. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. Please see our privacy policy for more information.

Debit depends on the method of payment you select. For most, your account will be debited at the time your order is placed. Please check with your financial institution for further details.

The prices of our products are determined by a variety of factors including the cost of materials, production and shipping. When costs across any of these factors increase, it has an impact on our final product price. We understand that price increases have an impact on our community and remain committed to giving you innovation and accessibility with zero compromise on quality.

VIOLETTE_FR is proudly Leaping Bunny Certified! Being Leaping Bunny certified means committing to cruelty-free and vegan practices in making cosmetics and household products.This certification ensures that we do not test on animals or through our suppliers. This promise extends even to foreign markets, where they make sure no animal testing is done for regulatory purposes. We renew our commitment annually and get checked independently to make sure we are keeping up with the cruelty-free standards.

All our products are vegan. VIOLETTE_FR is proudly Leaping Bunny Certified! Being Leaping Bunny certified means committing to cruelty-free and vegan practices in making cosmetics and household products.This certification ensures that we do not test on animals or through our suppliers. This is one of the important pillars of our brand. We are proud to say that all of our product formulations are vegan.

There is only fragrance added to Avec Amour, Frange Puff, Bisou Balm, and Bisou Blush. All other products are fragrance free.

The products expire 12 months after opening. The shelf life of unopened products is 3 years. Sérum Superlatif expires 24 months after opening.

Our products are pregnancy safe. We formulate with non-toxic ingredients and adhere to the FDA guidelines. We've taken every measure available to develop safe formulas, however we always recommend consulting with your physician before use.

Our products are formulated without:

• Gluten - excluding Frange Puff and Frange Puff Refill
• Soy
• Phthalates
• Parabens
• Mineral Oil
• Formaldehyde
• Hydroquinone
• Triclosan
• Benzophenone and related compounds
• Carbon Black
• Insoluble Plastic Microbead
• Talc
• BHA
• BHT
• Petrolatum
• Paraffin

Yes! We offer e-gift cards in $30, $60, $90 and $120 for US customers at this time. Please go to our shop collections page to purchase.

Yes! We’d love to hear from you on this. Please do reach out to us at avecamour@violettefr.com.

We would love for you to apply! Please email avecamour@violettefr.com with your resume, a few lines detailing your experience and interests, and the applicable department.

Please reach out to avecamour@violettefr.com.

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