Looking for the perfect gift? Check out our Holiday Gift Guide here for our holiday sets and gift suggestions! We’re so sorry, but we don’t offer gift wrapping or gift receipts at this time.

Also, if you're looking for something flexible, we offer e-gift cards in values of $30, $60, $90, and $120 for US customers. You can find them on our shop collections page! (US only)

Please allow 3-5 business days to process your order before it ships. We ship Monday through Friday, excluding US holidays. Once your order has shipped, delivery times depend on your region and the shipping method you selected at checkout.

For updates on your package after it ships, we recommend checking the carrier’s website (DHL, UPS, or FedEx) for tracking info.

Once your order has shipped, the carrier (DHL/UPS/FedEx) will handle the delivery. While we aim for timely delivery, please note that shipping times are estimates and can be affected by delays on the carrier’s end. An order shipped via standard shipping will only be considered lost if it's been in transit for 30 days.

We’re so sorry for the delay! For more details on your order, you can click the small carrier link on the right side of the OmniParcel tracking page.

Once your package ships, the carrier (DHL, UPS, or FedEx) takes over delivery. If you need more information on tracking or the status of your order, we recommend checking directly with the carrier. While we aim to stick to the estimated delivery window, please note that delays can happen on the carrier’s end. Orders shipped with standard shipping will only be considered lost if they’ve been in transit for 30 days.

We want you to love your VIOLETTE_FR products! If you need to return something, we can only accept returns for products that are unopened and unused within 30 days of receipt. We also accept returns if the product is damaged or incomplete. Please note, merchandise is non-refundable if it doesn't meet these conditions.

Returns are currently only eligible for US customers, and we’re unable to offer exchanges at this time. If your return is approved, we’ll issue a refund to your original payment method.

Once an order is placed, we're unable to make changes to the items in it.

If you need to update your address or cancel your order, please email us at avecamour@violettefr.com within one hour of placing your order. We’ll do our best to accommodate your request! Just a heads-up, if your order is already processed or if it’s outside our business hours, we can’t always guarantee we’ll be able to make the change.